Help

How to login to MyTelkomcel ?

  1. Open url my.telkomcel.tl
  2. The main page of MyTelkomcel will displayed :Main Page of MyTelkomcel
  3. Login to MyTelkomcel with input Telkomcel number, Password, and Captcha or Verification CodeLog-in to MyTelkomcel
  4. Click "Log-in" button, page MyTelkomcel dashboard will displayedDashboard Page MyTelkomcel

How to top-up credit in MyTelkomcel?

  1. On page Dashboard MyTelkomcel, choose "Top-up Credit" menutop-up credit
  2. Then input voucher code
  3. Phone number will be filled automatically by the phone number used to login(default)Input Voucher
  4. Click "Next" button
  5. Then it will go to confirmation step, choose "next" if phone number and voucher code are correctsConfirmation Top-up Credit
  6. Then it will displayed notification successfullyNotifikasi Isi Pulsa
  7. Then system will send a notification transfer credit successfully

How to transfer credit to another telkomcel phone number ?

  1. On page MyTelkomcel dashboard, choose "Transfer Credit" menutransfer credit
  2. Select the nominal credit will be transferredSelect Denomination
  3. Then input destination number
  4. Then click "Next" buttonInput Amount & Destination Number
  5. Then it will go to confirmation step, choose "Next" button if number phone and nominal credit are correctsConfirmation transfer
  6. Then it will displayed notification successfullyNotification transfer
  7. System will send notification by email

How to buy data package ?

  1. On MyTelkomcel dashboard page, choose "Buy Data Package" menudatapackage
  2. On data packages page are severals package options, there is tab daily, weekly, and monthly. Put a checklist on the radio button already packages. Then click "Next" buttonChoose Internet Package
  3. On confirmation page, choose "Next" button if the package selected correctlyConfirmation data package
  4. Then it will displayed notification purchase the package successfullyNotifikasi Pembelian Paket Internet
  5. System will send notification by email

How to install Ring Backtone (RBT) service ?

  1. On MyTelkomcel dashboard page, choose "RBT" menurbt
  2. On Ring Backtone page is displayed RBT list songRing Backtone List
  3. Users can search for a song by inputting the keyword search , then select the button " Search ! "Result Search
  4. To preview and play the RBT, click icon "Play" button or click "Buy" button to purchase RBT“Buy” button
  5. Then system will display confirmation page "Purchase RBT [Song Title] by [Artist]?" and information about RBT is activate for 7 days after purchase, and RBT payment will be deducted from the discharge. Click "Next" to confirmConfirmation RBT
  6. Then it will displayed notification successfully

How to send complaint ticket about Telkomcel product ?

  1. On MyTelkomcel dashboard page, choose "New Complaint"newcomplaint
  2. Then it will displayed Input Data Complaint page
  3. Choose complaint typeSelect Complaint Type
  4. Then input complaintInput Complaint Description
  5. On contact detail box, user name and phone number filled automatically by system
  6. Input address
  7. Click 'Next" buttonInput Contact Details
  8. The next step is confirmation step, click "Next" button if the information entered is correctConfirmation new complaint
  9. Then it will displayed notification successfullyNotification complaint
  10. System will send notification by email

How to check ticket status ?

  1. On MyTelkomcel dashboard page, choose "Track Complaint" menutrackcomplaint
  2. On Track Complaint page will be displayed dropbox track complaints that contains a list of complaints that have been made ??by the user
  3. Select one complaintDropbox of Complaint
  4. Then choose "Track" button
  5. It will display user complaint ticket with ticket statusComplaint Report
  6. User can input a comment, input a comment about complaint, then click "Add Comment"”Add Comment
  7. Aplikasaun sei hatudu Ita nia komentariuComment
  8. System will send remainder which contains the transaction activation

How to find out about credit information, data, and customer bonuses ?

  1. On MyTelkomcel dashboard page, choose "Information" menuinfo
  2. Aplikasaun sei hatudu tabela informasaun pulsa, internet, no bonusPage of Information
  3. Searching if needed, searching can do by keyword are exist on table like type, nominal, expire, and remarks
  4. Then the search results will be displayedSearch Results
 

How to look history of user usage phone ?

  1. On MyTelkomcel dashboard page, choose "Usage Detail" menuusagedetail
  2. Input date range start ad end
  3. Then click "Search"Date Range
  4. History usage detail by date range will displayed on tableUsage Detail Telephone
 

How to manage user account ?

  1. On MyTelkomcel dashboard page, choose "My Account" menumyaccount
  2. To update profile, click on field data, then field data will change to input boxUpdate data account
  3. After change data on the field, click "checklist" icon
  4. The data can be changed is Name, Address, Postal Code and City
  5. Then click "Update My Profiel" button
  6. It will displayed notification data has been updatedNotification update account
  7. To change password, click "Change Password" button
  8. Input data Current Password, New Password and Confirm Password
  9. Then click "Next”Change Password
  10. Password will be changed, and it will display notification changed passwordNotifications Change Password
  11. Notification changed password will send by email