Ajuda

Hanusa atu bele login ba aplikasaun MyTelkomcel?

  1. Loke link my.telkomcel.tl
  2. Sei hatudu pajina prinsipal aplikasaun MyTelkomcel hanesan tuir mai :Main Page of MyTelkomcel
  3. Login ba MyTelkomcel, hakerek numeru telefone, password ho captcha ou kodigu verifikasauanLog-in to MyTelkomcel
  4. Klik "Log-in", sei hatudu pajina Dashboard MyTelkomcel hanesan tuir mai:Dashboard Page MyTelkomcel

Hanusa atu bele enxe pulsa iha aplikasaun MuTelkomcel?

  1. Iha pajina Dashboard MyTelkomcel, klik menu "Enxe Pulsa"top-up credit
  2. Depois, hatama kodigu voucher
  3. Pulsa sei tama automatiku ba numeru telefone nebe login hela (default)Input Voucher
  4. Hili botaun "Kontinua"“Next” button
  5. Depois, sei tama ba fase konfirmasaun nian, sei karik numeru ho kodigu voucher los ona, hili "Lanjutkan"Confirmation Top-up Credit
  6. Aplikasaun sei hatudu notifikasun susesu.
  7. Sistema sei haruka e-mail notifikasaun katak enxe pulsa susesu ona

Hanusa atu bele transfere pulsa ba numeru Telkomcel seluk?

  1. Iha pajina Dashboard MyTelkomcel, klik menu "Transfere Pulsa"transfer credit
  2. Hili nominal pulsa nebe Ita hakarak atu transfereSelect Denomination
  3. Depois, hatama numeru destinu
  4. Hili botaun "Lanjutkan"Input Amount & Destination Number
  5. Depois, sei tama ba fase konfirmasaun nian, sei karik numeru ho nominal los ona, hili "Lanjutkan"Confirmation transfer
  6. Aplikasaun sei hatudu notifikasun susesuNotification transfer
  7. Sistema sei haruka e-mail notifikasaun katak transfere pulsa susesu ona

Hanusa atu bele sosa pakote internet?

  1. Iha pajina Dashboard MyTelkomcel, klik menu Pakote Internetdatapackage
  2. Iha pajina Pakote Internet, iha opsaun pakote semanal no fulan. Hili pakota nebe Ita hakarak atu sosa, depois klik "Lanjutkan"Choose Internet Package
  3. Iha fase Konfirmasaun, sei karik numeru ho nominal los ona, hili "Lanjutkan"Confirmation data package
  4. Aplikasaun sei hatudu notifikasun sosa pakote susesuNotifikasi Pembelian Paket Internet
  5. Sistema sei haruka e-mail notifikasaun katak sosa pakote internet susesu ona

Hanusa atu bele uza Ring Back Tone (RBT)?

  1. Iha pajina Dashboard MyTelkomcel, klik menu RBTrbt
  2. Iha pajina Ring Back Tone, aplikasaun sei hatudu lista musikaRing Backtone List
  3. Kliente bele buka musika ho hakerek titulu ou artista, depois klik botaun "Buka!" Result Search
  4. Sei hakarak rona RBT, klik butaun "Play", sei hakarak sosa, klik botaun "Sosa"“Buy” button
  5. Depois, sistema sei hatudu pajina Konfirmasaun "Sosa RBT [Titulu Musika] artista [artista naran]?" no informasaun kona ba periodu ativu RBT durante loron 7 husi data sosa nian, no pagamentu RBT sei koa husi pulsa. Klik "Kontinua" hodi halo konfirmasaun. Confirmation RBT
  6. Aplikasaun sei hatudu notifikasun sosa RBT susesu.

Hanusa atu bele haruka bilhete keixa kona ba produtu no servisu Telkomcel nian?

  1. Iha pajina dashboard MyTelkomcel, klik menu Keixa Founnewcomplaint
  2. Aplikasaun sei hatudu pajina atu bele hakerek keixa
  3. Hili tipu keixaSelect Complaint Type
  4. Depois hakerek deskrisaun keixaInput Complaint Description
  5. Pada inputan kontak detail, nama user dan nomor telepon otomatis terisi oleh sistem
  6. Inputkan alamat
  7. klik botaun "Kontinua"Input Contact Details
  8. Aplikasaun sei kontinua ba fase konfirmasaun, sei dadus no informasaun sira los hotu ona, klik botaun "Kontinua" hodi prosesu keixa
  9. Aplikasaun sei hatudu notifikasun susesuNotification complaint
  10. Sistema sei haruka e-mail notifikasaun

Hanusa atu bele verifika Ita nia status bilhete keixa?

  1. Iha Pajina dashboard MyTelkomcel, hili menu "Buka Tuir Keixa"trackcomplaint
  2. Iha pajina Buka Tuir Keixa, aplikasaun sei hatudu lista keixa nebe Ita hakerek ona
  3. Hili keixa nebe Ita hakarak buka hatene nia statusDropbox of Complaint
  4. Depois klik botaun "Buka Hatene"
  5. Sistema sei hatudu Ita nia bilhete keixa no status bilhete nianComplaint Report
  6. Sei karik kliente hakarak atu fo komentariu ba Ita nia keixa, halo favor hakerek Ita nia komentariu depois klik botaun "Aumenta Komentariu"”Add Comment
  7. Aplikasaun sei hatudu Ita nia komentariu
  8. Sistema sei haruka e-mail kona ba atividade tranzasaun MyTelkomcel

Hanusa Ita bele hatene informasaun Pulsa, Internet no Bonus?

  1. Iha Pajina dashboard MyTelkomcel, hili menu "Informasaun"info
  2. Bele buka tuir ho keyword nebe Ita hakarak, hanesan iha tabela : Tipu, Nominal, Expirar, Deskrisaun
  3. Aplikasaun sei hatudu resultadu husi dadus nebe Ita bukaSearch Results
 

Hanusa atu bele hare informasaun detalhes uzu nian?

  1. Iha Pajina dashboard MyTelkomcel, hili menu "Detalhes Uzu Nian"usagedetail
  2. Hili data
  3. Depois hili botaun "Buka"Date Range
  4. Aplikasaun sei hatudu detalhes uzu telefone nian iha tabela tuir data nebe Ita hiliUsage Detail Telephone
 

Hanusa atu bele maneja Ita nia konta?

  1. Iha pajina dashboard MyTelkomcel, hili menu "Hau Nia Konta"myaccount
  2. Sei hakarak update Ita nia konta, klik dala ida iha text box dadus nebe Ita hakarak atu trokaUpdate data account
  3. Depois husi troka dadus iha textbox, hili icon"?"
  4. Dadus nebe Ita bele troka hanesan Naran, Hela Fatin, Kodigu Pos, Distritu
  5. Depois, klik botaun "Update Hau Nia Profil"
  6. Aplikasaun sei hatudu notifikasun dadus nebe Ita update, susesu onaNotification update account
  7. Sei hakarak troka password, klik botaun "Troka Password"
  8. Hatama Ita nia password anterior, Password Foun, Konfirmasaun Password Foun
  9. klik botaun "Kontinua"Change Password
  10. Sistema sei troka password, no hatudu notifikasaun troka password susesuNotifications Change Password
  11. Notifikasaun troka password sei haruka liu husi e-mail